How IGNOUConnect handles information

This Privacy Policy explains how IGNOUConnect handles information in connection with the website, its academic utilities, contact forms, guides, programme resources and other features made available through the platform.

IGNOUConnect is an independent student platform. It is not affiliated with, endorsed by, sponsored by or operated by Indira Gandhi National Open University. This Privacy Policy describes the information practices of IGNOUConnect itself.

Third-party services that operate on or support parts of the website may have their own privacy policies and terms. Their handling of information is governed by their respective policies in addition to the disclosures made here.

Some IGNOUConnect tools require information such as your enrollment number and programme selection so that the requested academic information can be processed and displayed through the tool.

The information provided for a grade-card request is used in connection with that request and the operation of the relevant feature. Technical systems may temporarily process request information or related results as part of providing the service.

The exact technical handling of a request can change as the platform is maintained and improved. We aim to limit the use of request information to what is reasonably necessary for the feature and its operation.

IGNOUConnect does not modify official university academic records. Information displayed through an independent tool should not be treated as an official university-issued document.

IGNOUConnect and third-party services used on the website may use cookies or similar technologies. These technologies can help websites remember settings, measure usage, support functionality and deliver or measure advertising.

The cookies used on the website can vary depending on which features and third-party services are active at a particular time.

Some cookies may be necessary for website functionality, while others may be associated with analytics or advertising services.

IGNOUConnect does not publish personal information submitted through its contact features for public display.

Information may be processed or shared with service providers when reasonably necessary to operate the website, provide a requested feature, deliver email or other communications, maintain security, analyze usage, serve advertisements, or comply with applicable legal obligations.

Third-party services may independently collect information according to their own policies and configurations.

The amount of time information is retained depends on the type of information and why it is needed. Contact messages, technical logs, analytics information and temporary request data may have different retention periods.

We aim to retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate operational records, or to meet applicable legal or security requirements.

Third-party providers may retain information according to their own retention policies.

Depending on the type of information involved, you may be able to ask questions about information you have provided, request correction of inaccurate information, or request removal of information that you voluntarily submitted.

Requests may be subject to reasonable verification and to limitations required by law, security requirements or legitimate record-keeping needs.

IGNOUConnect is a general student and educational resource. We do not knowingly design the website to collect personal information from children for purposes unrelated to the services provided.

If you believe that a child has provided personal information through the website in a way that should not have occurred, please contact us so that the situation can be reviewed.

Privacy practices can change as the website, technologies or third-party services change. We may therefore update this Privacy Policy from time to time.

When an update is made, the effective date shown at the top of this page will be updated. Visitors are encouraged to review this page periodically for the current version.